About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are helping organizations worldwide to maximize speed and agility with a cloud-first strategy.
Zscaler's Zero Trust Exchange is a important platform for thousands of enterprises given its role in ensuring secure access to both internet/SaaS and private applications. Due to the inline nature of our service, the criticality of Cloud Resilience/RAS (Reliability and Scalability) of our cloud platform cannot be overestimated.
We are looking for a hands-on PM to join the team responsible for Cloud Resilience/RAS of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). This is an extremely unique and visible role in which you will improve and cross-product high impact projects important for growing our cloud to 1T transactions and beyond.
This is a great opportunity for personalities who combine deep technical expertise in System/Cloud Engineering/Architecture, SRE (Site Reliability Engineering), CloudOps/DevOps or Software Engineering/QA with great soft skills and are looking to transition into product management.
- Implement ZIA/ZPA RAS roadmap: define problem statements, collect requirements, build conviction and meticulously manage important programs across product, cloud lifecycle management
- Customer Engagement: lead pre and post sales conversations on cloud resilience, roadmap and post-incident/RCA reviews; build relationships with main customers to build/strengthen their trust and solicit important feedback
- Post-incident Reviews: stay on top of ongoing cloud incidents, escalations and RCAs (root cause analysis) and identify themes and manage the team on improvement plans
- Field Engagement: educate, support and be the go-to expert for pre-sales, post-sales and technical support teams for all things related to RAS
What We're Looking for (Minimum Qualifications)
- 8+ years of industry experience
- Bachelor's degree in a technical field or equivalent experience
- Domain/Technical Expertise: Network security and protocols: proxies, firewalls, load balancing, TLS, PKI, HTTP/S, DNS, TCP/IP
- Important available cloud-native services at hyper-scalers or important SaaS providers
- Cloud/System architecture/resilience: availability/scalability patterns (e.g. clustering), stability/instability patterns (e.g. cascading failures), observability/monitoring principles (e.g. AIOps)
What Will Make You Stand Out (Preferred Qualifications)
- Problem/requirement discovery: ability to translate customer problems/needs into product requirements and build conviction internally
- Hands-on data analytics: ability to define hypotheses/problem statements, crunch data, draw conclusions, and communicate results
- Customer engagement: experienced in presenting complex topics, handling tough conversations and building partnership
- Soft-skills:: to changing work streams in Experience managing multiple simultaneous projects
- Hands-on Zscaler experience (ZIA, ZPA, ZDX)
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- A flexible time off policy
- Parental leave options
- Retirement options
- Education reimbursem*nt
- In-office perks, and more!
#LI-Remote
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$136,500—$195,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies,including thoserelatedtosecurity and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
