/32reviews
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- Type of health facility
- Diagnostic center, narcological dispensary, narcological clinic, medical laboratory
- Diagnostics
- laboratory diagnostics
Phone number
(815)459-52...— show
Address
- Working hours
Sun
Closed
Mon
6:30AM—4:00PM
Tue
6:30AM—4:00PM
Wed
6:30AM—4:00PM
Thu
6:30AM—4:00PM
Fri
6:30AM—4:00PM
Sat
6:00AM—12:00PM
- Official website
questdiagnostics.com
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Reviews about Quest Diagnostics in Crystal Lake
3.4
/ 32 reviews and34 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Alex G.
September 19, 2022, 9:20 pm
Apparently they are appointment onlynow. Doesn't help when employer wants drug test done within 48hrs.
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Melanie N.
September 12, 2022, 10:04 pm
Always have agreat experience atthis location and also Inever feel the blood draws which isa plus forme.
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h -.
August 16, 2022, 11:31 pm
Never ever gohere! Don't waste your time! Super lazy employees who sit inthe back and don't take care ofany patients. They never take walk-ins but will let you sit around for anhour hoping toget 3minutes oftheir precious time. Iwish they would fire everybody inthis location immediately
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ProXum B.
July 22, 2022, 10:20 pm
Horrible
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Hiren P.
July 21, 2022, 3:52 pm
Bad experience, just beaware you will need physical copy from your doctor.
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Dell G.
July 16, 2022, 6:08 pm
Lazy. Went inon aSaturday todo aDOT during test but was unableto. Ihad aquest form and idnumber. They said Ididn’t have aappointment. And they don’t take walkins. Makes absolutely nosense because itwas paid for meto bethere at10am.
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Brian M.
June 14, 2022, 3:08 am
Nurses have been excellent towork with. Thank you
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beng10nb
April 26, 2022, 7:59 pm
The lady who answer mycall isrude & unable tohelpme. She decided tohang upwhen Iask for supervisor. Horrible
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Jessica “.
April 16, 2022, 11:20 pm
Everything has always been great when I’ve gone before. except last draw. iwas aphlebotomist for most ofmy career so Ihave higher standards for skill. Myveins are perfect so just looking forward toone ofthe other phlebs drawing menext time.
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Stephanie L.
February 28, 2022, 5:16 pm
Ask for Vickie! She's amazing! Sonice, and Ihardly felt anything! She made what's usually anot sogreat experience for merelaxed and easy.
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Matt C.
January 28, 2022, 7:59 pm
I dont know what all the fuss isabout. Iwas awalkin. First time being here and after reading reviews Iwas afraid Iwould wait along time having not made anappointment. Iwas here for ablood draw and Ihad my2year old withme. Iwas inand out inless than 5minutes. Friendly, professional and efficient staff.
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Danny D.
November 8, 2021, 4:50 pm
Drove over anhour toget here. “Sorry. Our computer isdown since last week”
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Jessica C.
October 12, 2021, 10:27 pm
Absolutely awful the tech blew out both ofmy veins Ican’t even lift upmy daughter..it isso painful and bruised worst blood draw experience ofmy life!
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Kiki G.
September 24, 2021, 8:18 pm
people are great.....phone service for appt isTRASH
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Publio Z.
August 26, 2021, 10:59 pm
Never had any problems here, pretty quick and drew the blood well.
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Paul G.
July 26, 2021, 9:08 pm
Unable todo basic blood draw for prescribed DNA test, unfriendly, and rude.
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Company's official reply
July 29, 2021, 11:49 pm
We apologize ifthis was your experience, Paul, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Simply W.
June 9, 2021, 12:07 am
I've been going toQuest Crystal Lake since myfirst renal transplant over 15yearsago. Each month, Ihave astanding order for lab tests and come infor the drawing ofblood, about ahalf-dozen tubes. After this time you'd think myveins would beshot, but they've always been able toget agood stick and results without multiple tries. They're friendly folks, and very good atwhat theydo. Isuspect most ofthose who gripe about waiting never bothered tomake anappointment and simply camein asa walk-in— which isa good way tosit and wait— MAKE ANAPPOINTMENT folks. They're convenient and dogood work, and care about their patients. The “Karens” who carp about waiting need toexamine themselves!… – show
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Company's official reply
June 11, 2021, 11:20 pm
Thank you for sharing this feedback!
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Green T.
March 31, 2021, 1:35 am
Wonderful skilled phlebotomists. They get myblood onthe first try and nodigging.
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Company's official reply
April 5, 2021, 11:33 pm
Thank you for sharing!
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Bonnie J.
December 30, 2020, 6:54 pm
Make anappointment online. Check inis easy and staff isefficient and friendly.
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Company's official reply
December 31, 2020, 5:43 pm
Thank you for sharing, Bonnie!
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Laura B.
November 9, 2020, 8:18 pm
I have been toQuest inCrystal Lake easily adozen times. The phlebotomists are skilled. Never bruised orneeded multiple pokes. There seems tobe alot ofnegative reviews here and Idon’t getit. This ismy favorite lab between 4that I’ve used regularly over mylifetime. Note that Ipay for labs out ofpocket— never use insurance because it’s high deductible. Soit seems tome people have issue with the insurance companies and take itout onquest
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Company's official reply
November 10, 2020, 6:19 pm
Thank you for taking the time toshare this feedback, Laura!
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Average rating- 3.4based on32 reviews and34 ratings
- Crystal Lake
- Medical centers in Crystal Lake
- Quest Diagnostics in Crystal Lake